FAQS
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
The SkinSays Philosophy
How is SkinSays different from a standard skincare routine?
A standard routine simply applies products. SkinSays provides a "scientific answer" based on regenerative science. We translate professional clinic protocols into intelligent, personalized home-care programs that mirror the results of clinical aesthetic treatments.
What do you mean by "Science Answers" rather than just "skincare"?
Your skin communicates its needs through its condition and texture. We don't just treat the surface; we interpret these signals and respond with precise, research-backed ingredients and protocols to restore your skin’s optimal health.
Professional Programs & Consultation
Do I need a consultation before starting a program?
While our programs are highly effective, we recommend an initial consultation to tailor the intensity and components of your regimen. This ensures your home-care program is perfectly aligned with your unique skin profile.
Can I combine SkinSays programs with professional clinic treatments?
Absolutely. Our protocols are designed to complement professional aesthetic treatments. They help maintain and extend the regenerative results achieved in the clinic, ensuring your skin remains in its best state between visits.
Membership & Logistics
What are the benefits of the SkinSays Membership Program?
Members enjoy exclusive privileges, including personalized skincare guidance, priority access to live sessions, and special rewards on every purchase. You will also receive complimentary deluxe samples tailored to your regimen with your first order.
Can I request personalized gift packaging for my orders?
Yes. We offer a premium, signature gift-wrapping service available at checkout for an additional US$5 to make your skincare gifts more memorable.
How do I earn rewards?
Rewards are earned automatically every time you shop through our official channels. Points can be tracked via your online account and redeemed for exclusive products and member-only experiences.
Shipping & Delivery
What are your shipping rates?
A: We offer transparent shipping rates to ensure a seamless delivery experience:
- For orders under US$50, the shipping fee is US$5.
- For orders between US$50 and US$100, the shipping fee is US$8.
- For all orders over US$100, we provide complimentary free shipping.
How long will it take to receive my order?
Once your order is processed, standard shipping typically takes 5-12 business days, depending on your location. You will receive a tracking number via email as soon as your package ships, allowing you to monitor its progress in real-time.
Do you ship internationally?
Yes, we provide international shipping options. Shipping costs and delivery times for international orders will be calculated at checkout based on your destination. Please note that any applicable customs duties or taxes are the responsibility of the recipient.